Oct 31 2013
Just a quick heads up here .. on my iMac I have a few Western Digital drives connected and I luckily registered them with WD so I get these email updates for important things, like todays email that makes me happy I have not yet jumped on the Mavericks bandwagon for my 2010 27″ iMac…
***** PLEASE DO NOT REPY TO THIS EMAIL ****
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple’s OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD SmartWare software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD SmartWare software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue. .